Devices and firmware
Fault finding, firmware updates and configuration changes for our boards and controllers, remotely where the device allows it.
IT Support
Support for the hardware and software we deliver
Firmware updates, device faults, dashboards, connectivity and the systems around them. Tell us what is happening and we will work out the quickest fix.
Email a support requestWhat we support
Support covers products GSDEV designed and, by arrangement, existing systems you need kept running.
Software and apps
Bug fixes, updates and hosting questions for the dashboards, portals, mobile and desktop apps we have built.
Monitoring systems
Sensors that have stopped reporting, alert e-mails that are not arriving, report schedules and data exports.
Connectivity and networks
Wi-Fi and LAN setup for connected devices, static addressing, port forwarding and secure remote access.
Legacy hardware
Repairs, replacement parts and firmware recovery for older products, with board-level repair handled by GSMAN.
Engineering Tools
Questions or problems with the Engineering Tools calculators.
How a support request works
Tell us what is wrong
Email or call with the product or system name, serial number if there is one, and what you are seeing.
We diagnose
We check logs and connect remotely where possible, or ask for photos or a short test.
We fix it
A firmware or software update, a configuration change, or a repair booked through GSMAN.
We confirm
You get a short note of what was found and done, kept with the product's history.
Need help now?
Email info@gsdev.co.za or call +27 78 536 5182. For a hardware repair on a GSMAN-built product, log it on the repair portal.